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The simple words that save lives
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Crises Can Confuse Communication
Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.
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Talking vs Speaking
During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.
"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.
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Being Willing
The principles for a positive and constructive discussion are framing your conversation in positivity.
By framing conversations to focus on the positive, one can move a problem forward.
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Unintended Consequences
Conversations between doctors and parents talking about the wellbeing of a child can often look like negotiations, even if not intended.
Parents may say that they are worried that their child may have an infection and the doctor may think that the parent expects antibiotics.
The doctor hears “infection” and immediately makes the connection with antibiotics. But for parents, that association does not exist.
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Something vs Anything
In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"
With "anything" 53% of patients raised extra concerns.With "something" 90% of patients raised extra concerns.
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The right question
People in crisis are often emotional and incoherent.
Questions with “Yes” or “No” answers are very useful for getting information quickly.
With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.
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SIMILAR ARTICLES & IDEAS:
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Key Ideas
Getting an early start
Plan your morning the night before and stick to your plan.
If a new task comes in that isn’t 100% urgent, designate a time that you’ll work on it uninterrupted or try to delegate the probl...
Deciding where to work
- If you know you’re more likely to work from home, invest in comfortable furniture; you feel good it will inspire you to get work done.
- If you want to join a local co-working space but are intimidated by the price point, ask about smaller memberships to start.
Prioritizing tasks
Don’t let your skepticism about productivity hacks get in the way of finding a technique that suits you and helps you get things done.
If you’re still having a hard time identifying priorities, try working backward by identifying work that’s definitely not a priority. Eliminate those items and assess what’s left.
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Key Ideas
Haruki Murakami's world
The surreal stories written by famous Japanese novelist Haruki Murakami are read by millions: The peculiarity of the plot developments dampened by an emotional flatness can feel...
Haruki Murakami - Key moments
- Haruki Murakami was born in 1949 in Kyoto, and instead of moving into a corporate career, he opened a jazz club in Tokyo.
- A few years later, at a baseball stadium, it occurred to him that he could write a novel. That led to Hear the Wind Sing (1979), which won him a new writers' prize.
- He was more like a black sheep in the Japanese literary world, partly because his books were too American-like.
- Regardless of his critics, his commercial success continued to grow, hitting a high point in 1987 with Norwegian Wood, which sold 3,5m copies within a year of publication.
Daily writing routine
Haruki Murakami began to perfect the daily writing routine for which he is now as famous as for any single novel. He rises at 4 am to write for five or six hours, producing ten pages a day before a run of about six miles, and maybe a swim.
He believes that he has to be strong physically in order to write strong things.
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Key Ideas
Telemedicine and telehealth
Telemedicine and telehealth involve remote-health-care technologies and services, known as "virtual care."
While virtual care played some role in the health-care industry, 2020 le...
Virtual healthcare recognized
- Telemedicine can refer to the setup that allows workers in a large hospital to assist in emergency procedures from a distant support structure.
- Telehealth uses virtual interactions between individual doctors and patients. You may have a bad sore throat and download the telehealth app, where you will be connected to a physician who can examine you and prescribe medicine.
Fifty to seventy percent of visits to the doctor's office could be replaced by remote monitoring and checkups.
Potential disadvantages of virtual health care
Telemedicine has been a hard sell in some areas.
- Many rural clinics and community hospitals fear that their already inadequate medical staffing and the revenues generated from on-site procedures will be further diminished by remote medicine.
- Old and poor patients who may need care the most can't afford smartphones or broadband connectivity.
- Until recently, many people were unaware that the service existed, while others didn't trust an anonymous doctor.
- Many people want to be in the physical presence of their physicians, believing the quality of virtual care is inferior.