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Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.
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During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.
"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.
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The principles for a positive and constructive discussion are framing your conversation in positivity.
By framing conversations to focus on the positive, one can move a problem forward.
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Conversations between doctors and parents talking about the wellbeing of a child can often look like negotiations, even if not intended.
Parents may say that they are worried that their child may have an infection and the doctor may think that the parent expects antibiotics.
The doctor hears “infection” and immediately makes the connection with antibiotics. But for parents, that association does not exist.
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In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"
With "anything" 53% of patients raised extra concerns.84 SAVES
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People in crisis are often emotional and incoherent.
Questions with “Yes” or “No” answers are very useful for getting information quickly.
With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.
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SIMILAR ARTICLES & IDEAS:
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Key Ideas
Plan your morning the night before and stick to your plan.
If a new task comes in that isn’t 100% urgent, designate a time that you’ll work on it uninterrupted or try to delegate the probl...
Don’t let your skepticism about productivity hacks get in the way of finding a technique that suits you and helps you get things done.
If you’re still having a hard time identifying priorities, try working backward by identifying work that’s definitely not a priority. Eliminate those items and assess what’s left.
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The surreal stories written by famous Japanese novelist Haruki Murakami are read by millions: The peculiarity of the plot developments dampened by an emotional flatness can feel...
Haruki Murakami began to perfect the daily writing routine for which he is now as famous as for any single novel. He rises at 4 am to write for five or six hours, producing ten pages a day before a run of about six miles, and maybe a swim.
He believes that he has to be strong physically in order to write strong things.
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Telemedicine and telehealth involve remote-health-care technologies and services, known as "virtual care."
While virtual care played some role in the health-care industry, 2020 le...
Fifty to seventy percent of visits to the doctor's office could be replaced by remote monitoring and checkups.
Telemedicine has been a hard sell in some areas.