The simple words that save lives - Deepstash

Bite‑sized knowledge

to upgrade

your career

Ideas from books, articles & podcasts.

published 6 ideas

The simple words that save lives

bbc.com

Crises Can Confuse Communication

Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.

1

STASHED IN:

84

Talking vs Speaking

During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have bette...

5

STASHED IN:

109

Being Willing

The principles for a positive and constructive discussion are framing your conversation in positivity.

By framing conversations to focus on the positive, one can move a problem forward.

3

STASHED IN:

94

Unintended Consequences

Conversations between doctors and parents talking about the wellbeing of a child can often look like negotiations, even if not intended.

Parents may say that they are worried that their child may have an infection and the doctor may think that the parent expects antibiotics.

Th...

2

STASHED IN:

88

Something vs Anything

In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"

With "anything" 53% of patients raised extra concerns.
With "som...

6

STASHED IN:

110

People in crisis are often emotional and incoherent. 

Questions with “Yes” or “No” answers are very useful for getting information quickly.

With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.

2

STASHED IN:

87

0 Comments

Discover and save more ideas by creating a

FREE

Deepstash account.

Develop a

reading habit

, save

time

and create an amazing

knowledge library

.

GET THE APP: