Being Willing

The principles for a positive and constructive discussion are framing your conversation in positivity.

By framing conversations to focus on the positive, one can move a problem forward.

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MORE IDEAS ON THIS

The right question

People in crisis are often emotional and incoherent.

Questions with “Yes” or “No” answers are very useful for getting information quickly.

With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.

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During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have bette...

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Crises Can Confuse Communication

Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.

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Something vs Anything

In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"

With "anything" 53% of patients raised extra concerns.
With "som...

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