People Operations: The New Name for HR

Companies are shifting their internal jargon, changing the title of their human resources department to people operations.

A practice early adopted by progressive tech companies, people operations puts empathy (not policy) at the heart of human resources. Policy and a holistic suite of benefits are table stakes. A people operations team, for example, might value the experiences and insights provided by different employee resource groups (or ERGs) to build an inclusive workplace culture.

Is the shift for real, or is it just lip service?