Risk approach (or courage)

• Artistic sense and good taste
• Conflict resolution instincts
• Creativity in the face of challenges
• Critical thinking instead of mere compliance
• Dealing with difficult people
• Diplomacy in difficult situations
• Empathy for customers, co-workers and ...

The Key To Greatness: Start with the right people, ask them the right questions, and engage them in vigorous debate.

• To be ruthless means hacking and cutting, especially in difficult times, or wantonly firing people without any thoughtful consideration.
• To be

Blame is a defense mechanism. What we’re defending ourselves from is our own responsibility for dealing with the unpleasant experience we’ve been given.

The benefit in blame is that it allows us to avoid feeling like we’re failing ourselves, that we lack the strength and maturity to ...