Avoiding the difficult conversations

It's tempting to try to avoid difficult conversations, but this can cause further problems.

• Preparation is key to handling difficult conversations.
• Use tools such as the Situation – Behavior – Impact technique to encourage your people to reflect on their behavior.

There is a natural tendency in humans to avoid tough conversations, due to the fear of conflict.

But sometimes it is necessary to have these conversations, as postponing them can make the situation worse.

This strategy seeks to put off conflict indefinitely. By delaying or ignoring the conflict, the avoider hopes the problem resolves itself without a confrontation.

Those who actively avoid conflict frequently have low esteem or hold a position of low power.