There is a natural tendency in humans to avoid tough conversations, due to the fear of conflict.
But sometimes it is necessary to have these conversations, as postponing them can make the situation worse.
MORE IDEAS FROM THE ARTICLE
Asking questions as if you don't know anything about the whole problem, and listening carefully, can ease out the worst of conflicts.
Listening also makes other people get the impression that you care.
Keeping quiet can work wonders on resolving conflict, and it aids the listening part too.
Conversations are great but silence can be priceless. Don't rush to blurt out your assumptions, at least at the beginning of the dialogue.
Match your gestures to your words.
We are visual creatures, and any movement used in the right way in this direction will spark the attention of your audience. Just try not to abuse this rule.
Some people have a fear of being wrong. They measure success by how few mistakes they make.
Some people know what the language should sound like, where they are at currently, and how far they have to go to get there.
Being extremely accurate isn't that important as being clear, concise and simple.
A basic understanding of a concept, if done right, can later be built upon for a more comprehensive picture.