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Effective communication
Persuasion techniques
Closing a sale
Avoiding Tough Conversations
There is a natural tendency in humans to avoid tough conversations, due to the fear of conflict.
But sometimes it is necessary to have these conversations, as postponing them can make the situation worse.
462
1.9K reads
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Act As If You Don't Know
Asking questions as if you don't know anything about the whole problem, and listening carefully, can ease out the worst of conflicts.
Listening also makes other people get the impression that you care.
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1.84K reads
Keep Quiet
Keeping quiet can work wonders on resolving conflict, and it aids the listening part too.
Conversations are great but silence can be priceless. Don't rush to blurt out your assumptions, at least at the beginning of the dialogue.
524
2.08K reads
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Creator. Unapologetic student. Lifelong coffee ninja. Internet nerd. Bacon lover.
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Avoiding Difficult Conversations
It's tempting to try to avoid difficult conversations, but this can cause further problems.
- Preparation is key to handling difficult conversations.
- Use tools such as the Situation – Behavior – Impact technique to encourage your people to reflect on their behavior.
Difficult customer conversations
Some conversations become difficult due to several factors.
- It could be due to differences in people's expectations.
- Miscommunication can contribute to misaligned expectations.
- Emotions often steer people's conversations. Your customer may have a bad day or get confused...
Make tough conversations easier
- Touch base often, to catch problems when they're small.
- Build relationships through conversations. Your employees will learn about you and whether they can trust you.
- Have regular one-on-ones with your team members.
- Solve problems as they a...
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