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Michelle A.

@michelleyaa45

Setting Context To Maximize Learning

  • Repeatedly remind your team that they’re part of a learning organization to make them focus on learning.
  • Remind your people that you are all operating within complex systems, thus failures can be unpredictable.
  • Failure is a normal part of the functioning of complex systems.
  • Seek to understand what goes wrong and what goes right, to make more resilient systems.
  • Look for the conditions that allowed a particular situation to manifest, and accept that not all of them are knowable or fixable.
  • Human errors are a symptom of trouble within the system, not the cause. 
  • Educate everyone on cognitive biases and keep an eye out for them.

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This is How Effective Leaders Move Beyond Blame

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