Determine and rank the steps that should be taken to change the conditions that brought the incident in the first place.
To keep the learning review focused, prioritize and discuss these action items in separate follow-up meetings with the relevant people.
The facilitator must publish the learning review write-up as widely as possible. Both successes and failures should become part of institutional memory.
If the incident negatively impacted people, consider using the 3 Rs to structure the writeup. The Rs stand for ‘Regret, Reason, and Remedy’ as it provides a straightforward formula for a meaningful, satisfying apology.
You put a lot of time and effort into succeeding in your job, education, and relationships. Since you dedicate so much time to these endeavors, you want full ownership of any success related to them. But when it comes to failures, you turn on your heel and run away from them at the speed of light.
It causes you to claim your successes and ignore your failures.
This means that when something good happens, you take the credit, but when something bad happens, you blame it on external factors.
Self-serving bias may manifest at work when you receive critical feedback. Instead of keeping an open mind, you may put up a defense when your manager or team member is sharing feedback or constructive criticism.