The next wave of digital tech, or “smart tech,” has the potential and power to help us rehumanize work.
Smart tech creates an opportunity to redesign jobs and re-engineer workflows to enable people to focus on the parts of work that humans are particularly well-suited for, such as relationship building, intuitive decision making, empathy, and problem solving. But it will require organizational leaders to make informed, strategic decisions to ensure the technology is used to enhance our humanity and enable people to do the kinds of relational, empathetic, and problem-solving activities.
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Technology needs to assist, not replace humans.
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