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When it comes to accuracy in decision-making, there are two types of error:
In a noisy system, judges give vastly different sentences to defendants who committed the same crime. Some judges give a one-month sentence, others one year, others seven years, and others somewhere in between.
In a biased system, judges might consistently give sentences too high for certain crimes.
In many situations, noise is a more severe source of inaccuracy and error than bias.
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You can do a noise edit if you have several employees performing an interchangeable function, like different federal judges, doctors, or different underwriters in an insurance company.
In a noise audit, people are given a realistic problem that they could encounter on their job. Then loo...
Bias in an average error. It is also a psychological mechanism that causes systematic errors in people's judgments. It explains why an individual will make one mistake over another.
Noise is the phenomenon of individual differences. It's variab...
Wherever there is judgment, there will be noise. When trying to reduce noise, you can expect some pushback as people perceive what is happening as limiting their options and as a bureaucratic infringement on their role.
Employees who are affected by this have to see this as something that h...
If you realise that there's more variability than you expected, you have several possibilities:
Decision hygiene is intended to reduce noise, but it is also applicable to single decisions where noise is invisible.
When facing a decision with multiple options, treat options like job candidates. Break up the problem and evaluate various aspects of the option, j...
Reducing noise is primarily for organizations that make judgments and decisions, and it wants to do that with one voice. Noise is unwanted variability.
In many other situations, diversity is actually interesting and valuable, for example, film reviewers and creative process...
I see video and web as a way to reach and inspire people.
Noise is unwanted variability in judgments. Noise covers another way we make systematic errors in decision-making.
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