Consumer passivity is transforming into greater degrees of consumer proactivity, creating a new dynamic that companies are trying to figure out how to handle. In this way, consumers exert a power that has been dormant except in isolated instances of boycotting, which is only one tool in the arsenal of consumer proactivity.
The power of this new message comes from the power of the brand and the ad’s transformation. While the ad was designed to have an impact on people, now a person has had an impact on the ad.
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The influence of brands is all around us. This is an in-depth look at Brands and what they do.
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