As you suggest in your question, another reason for the crisis of community, which is a crisis of democracy, is digitalization.
Digital communication redirects the flows of communication. Information is spread without forming a public sphere. It is produced in private spaces and distributed to private spaces. The web does not create a public.
This has highly deleterious consequences for the democratic process. Social media intensify this kind of communication without community. You cannot forge a public sphere out of influencers and followers.
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