BELL HOOKS

People naturally want to play it safe because it feels better in the short term. 

To break through this tendency, bombard it with tough and thoughtful questions. Hold other people accountable to do the same. Then hold them accountable for strategizing and executing.

Is there a time you tried to do something and failed? Is there a time you received negative feedback from your boss. How did that make you feel? Is there a conflict at work that made you feel frustrated?

• Emotionally intelligent people are good at understanding and managing their em...

Some people are habitually late because that's how they are, terrible at being punctual. It may be that the punctual people's assumption that the late ones can simply be on time if they decide to, which may be far-fetched.

Punctual people may believe that late people ...