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How to Assess Emotional Intelligence During the Interview Process

Questions to Assess the Emotional Intelligence of a Candidate

Is there a time you tried to do something and failed? Is there a time you received negative feedback from your boss. How did that make you feel? Is there a conflict at work that made you feel frustrated?
  • Emotionally intelligent people are good at understanding and managing their emotions. They are also empathetic and good at handling others' emotions 
Tell me about a hobby you like to do outside of work. Can you teach me about it?
  • Act as you don't understand what he's saying, and observe his reaction. Emotionally intelligent people remain patient and calm when faced with a communication challenge.
Can you tell me about a time you needed to ask for help on a project?
  • Emotionally intelligent people know and admit when they need help.

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How to Assess Emotional Intelligence During the Interview Process

How to Assess Emotional Intelligence During the Interview Process

https://thinkgrowth.org/how-to-assess-emotional-intelligence-during-the-interview-process-bad335d06f5e

thinkgrowth.org

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Key Idea

Questions to Assess the Emotional Intelligence of a Candidate

Is there a time you tried to do something and failed? Is there a time you received negative feedback from your boss. How did that make you feel? Is there a conflict at work that made you feel frustrated?
  • Emotionally intelligent people are good at understanding and managing their emotions. They are also empathetic and good at handling others' emotions 
Tell me about a hobby you like to do outside of work. Can you teach me about it?
  • Act as you don't understand what he's saying, and observe his reaction. Emotionally intelligent people remain patient and calm when faced with a communication challenge.
Can you tell me about a time you needed to ask for help on a project?
  • Emotionally intelligent people know and admit when they need help.

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Use assertive communication

Assertive communication allows us to take responsibility for ourselves and our actions without judging or blaming other people.

Emotionally intelligent people know how to communicate ...

Respond instead of reacting

The emotionally intelligent person knows how to stay calm during stressful situations. 

They don't make impulsive decisions and understand that in times of conflict the goal is a resolution.

Utilize active listening skills

Emotionally intelligent people make sure they understand what is being said before responding. 

They also pay attention to the nonverbal details of a conversation. This prevents misunderstandings, allows the listener to respond properly and shows respect for the person they are speaking to.

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Avoiding talking about your feelings
Avoiding talking about your feelings

People with very low emotional intelligence will refuse to talk about their feelings because they aren't good at it. They may use vague language to describe how they feel, such as "I'm...

Judging your own feelings

Emotions like fear or sadness feel bad. People with low emotional intelligence criticize themselves, thinking it is wrong to feel afraid. Or shameful to feel sad.

People with high emotional intelligence understand that if something feels bad doesn't mean it is bad. They treat themselves with compassion and kindness when they feel this way.

Trying to control your emotions

People with low emotional intelligence think they have to solve difficult emotions. They try to get rid of any painful feelings.

Emotionally intelligent people see emotions as messengers. They validate them even if they don't like the content of the message.

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Emotional intelligence
Emotional intelligence

It's the ability to accurately perceive your own and others’ emotions, to understand the signals that emotions send about relationships, and to manage your own and others’ emot...

The 5 components of EI

  1. Self-Awareness: understanding of one’s emotions.
  2. Self-Regulation: it frees us from being prisoners of our feelings.
  3. Motivation: having an intrinsic desire to achieve things.
  4. Empathy: the ability to understand emotions of other people.
  5. Social Skill:  the ability to build rapport and manage relationships.

There are 3 types of empathy:
  • Emotional empathy: “You feel awful? Then I feel awful too!”
  • Cognitive empathy: “I understand that you are feeling awful. That must suck.”
  • Compassion: “You feel awful? I feel for you. How can I help?”

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Emotional Intelligence (EI)
Emotional Intelligence (EI)

EI means the mastery of emotional competencies. 

That includes self-awareness, self-management, social awareness, and relationship management.

Questions to Measure EI in interviews
  • How do you establish trust? An environment with trust promotes higher working engagement
  • If you worked for your top competitor, how would you beat yourself?  This question could show the candidate's ability to put the good of the organization ahead their own pride.
  • Can you use a belief statement to explain the value of what we offer? Ask a belief statement that gets at the heart of what an organization or team offers.
The 4 core skills of emotional intelligene
The 4 core skills of emotional intelligene

Personal competence:

  • Self-Awareness: perceive your emotions and stay aware of them as they happen.
  • Self-Management: use awareness of your emotions ...
EQ and performance

Emotional intelligence is the strongest predictor of performance.

Your emotional intelligence is the foundation for a host of critical skills—it impacts most everything you do and say each day.

Emotional Intelligence( EQ/EI)

Is the measure of an individual’s abilities to recognise and manage their emotions, and the emotions of other people, both individually and in groups.

Benefits of a higher EQ
  • Ease in forming and maintaining interpersonal relationships and in ‘fitting in’ to group situations.
  • A better understanding one's own psychological state, which can include managing stress effectively and being less likely to suffer from depression.
IQ and EQ

There is no correlation between IQ and EQ scores.

IQ has no connection with how people understand and deal with their emotions and the emotions of others (EQ). 

You simply can’t predict emotional intelligence based on how smart someone is.

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Leaderships skills related to EQ
  • Working to inspire and motivate those around;
  • Focus on collaboration between team members, which creates synergy and a better experience for employees;
  • “Walking the talk,” or a...
Emotional intelligence (EQ)

EQ is the ability to be able to recognize and regulate your own emotions, while also empathizing with others and maintaining an awareness of their reactions.

EQ can be developed with p...

Know thyself

Having a deep understanding of yourself provides you with more accurate perceptions of how you are coming across to others. 

To increase your self-awareness, make an effort to reflect on your strengths, developmental opportunities, triggers, values, and the like so that you are intimately familiar with what makes you tick. 

Be open to feedback and criticism

Weighing feedback can help you guard against blind spots. It can assist you in recognizing if your behaviors are having the effects you are intending.

If they aren't, you can adjust your actions or apologize accordingly (or mindfully choose not to do either).

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Grow your emotional intelligence
  • Be honest with yourself about your strengths and weaknesses;
  • Acknowledge any stress or anxiety you’re feeling and resolve it before moving forward;
  • Don’t take ...
Emotional intelligence

EQ is the ability to objectively assess one’s own emotional state, avoid becoming emotionally compromised, being attentive to the emotional states of others, and being able to use all of this to...

Emotional intelligence and success

EQ relates to many skills crucial for long-term success:

  • Perseverance: not being brought low by a single setback;
  • Social perception: being able to understand and empathize with others;
  • Communication: the ability to talk with and understand others clearly and concisely;
  • Persuasion: being able to convince others to follow a course of action or cooperate; and
  • Cooperation: the willingness and ability to effectively work with others for the good of the team.
EQ and leadership
To effectively lead others and meet long-term goals (such as improving sustainability), leaders need to be able to influence others and get them to commit to a course of action. 

Without the ability to understand and engage with others on an emotional level, leaders are not as effective at producing results for the organization as a whole.

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