If someone, for instance, has received a new medical diagnosis, you can say, "It sounds like you're worried about the side effects of the treatment. Is that right?"

You can also express kindness by saying, “You’re in such a tough situation.” A facial expression is also a power...

Statements like "Everything will be fine," or "It could be worse," rarely help.

Instead, try saying things like, "There's help available; we'll find it together," or “I’ve seen you get through extremely challenging times in the past, I believe in you.”

The act of asking an open-ended question shows that you care. “What does that feel like?” or “What has been on your mind as you’re going through this?” Then, listen non-judgmentally to their response without interrupting or offering your opinion.