Adapt the listening style to achieve conversational goals - Deepstash

Adapt the listening style to achieve conversational goals

You may find it difficult to adjust from your default listening style. Staying focused on the speaker and the goals will help you adapt to the situation's needs.

Patient: "I'm scared about this procedure."

Clinician: "Even though the complication rate is very low it's normal to be scared. It's a big procedure. What's scaring you the most?"

The clinician may respond with reassurance, but also acknowledging and exploring the emotion expressed will help the patient feel heard and validated.

27

143 reads

CURATED FROM

IDEAS CURATED BY

jade_r

I have a passion for architecture. Always eager to learn new things.

The idea is part of this collection:

7 Days of Inspiration

Learn more about communication with this collection

How to find inspiration in everyday life

How to stay motivated

How to cultivate a positive mindset

Related collections

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates