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3 steps to having difficult - but necessary - conversations
"Conflict is information, and handled well, conflict is opportunity."
Adar Cohen
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Key Ideas
Avoiding Tough Conversations
There is a natural tendency in humans to avoid tough conversations, due to the fear of conflict.
But sometimes it is necessary to have these conversations, as postponing them can make the situation worse.
Act As If You Don't Know
Asking questions as if you don't know anything about the whole problem, and listening carefully, can ease out the worst of conflicts.
Listening also makes other people get the impression that you care.
Keep Quiet
Keeping quiet can work wonders on resolving conflict, and it aids the listening part too.
Conversations are great but silence can be priceless. Don't rush to blurt out your assumptions, at least at the beginning of the dialogue.
SIMILAR ARTICLES & IDEAS:
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Key Ideas
Misunderstanding body language
Contrary to popular belief, body language in the context of public speaking is more than hand and arm gesture.
It means adjusting the way we stand, move and smile to capture and hold the atte...
What puts an audience off
- We indicate that we are feeling threatened when we take a step back or we show any sign of a closed body language.
- Crossing our arms also shows nervousness and it puts our audience in a defensive mode.
- Your end up showing that you feel superior to the rest of the room if you tilt your head backward.
Match your gestures to your message
Match your gestures to your words.
We are visual creatures, and any movement used in the right way in this direction will spark the attention of your audience. Just try not to abuse this rule.
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Effective And Clear Communication
The 4 principles to effectively communicate complex concepts:
- Start off in the right place
- Don't explain too much
- Go for clarity over accuracy
- Explain your motiva...
Start In The Right Place
Everyone's got a different background, everyone's got a different set of knowledge, and it's our job to explain the information in terms that they already understand.
As you start to explain, ask questions like "Is this making any sense?" And don't worry too much about whether you're telling the audience something they've already heard before.
Don't Explain Too Much
Focus on the bigger picture, instead of explaining in length every nitty-gritty detail, which people will find hard to absorb.
Too much information can dilute your message.
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Language as a tool
The struggle
Some people have a fear of being wrong. They measure success by how few mistakes they make.
Some people know what the language should sound like, where they are at currently, and how far they have to go to get there.
Where to put your focus
Speaking a language is not like those exams that many of us had to take in grade school, where a tiny grammar mistake would lose you marks.
In the real world, small errors don't matter. What matters is to make yourself understood.
Don't focus on yourself or on your own mistakes. Focus on the other person you're talking to and the result you want to get.