Keeping quiet can work wonders on resolving conflict, and it aids the listening part too.
Conversations are great but silence can be priceless. Don't rush to blurt out your assumptions, at least at the beginning of the dialogue.
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There is a natural tendency in humans to avoid tough conversations, due to the fear of conflict.
But sometimes it is necessary to have these conversations, as postponing them can make the situation worse.
Asking questions as if you don't know anything about the whole problem, and listening carefully, can ease out the worst of conflicts.
Listening also makes other people get the impression that you care.
Match your gestures to your words.
We are visual creatures, and any movement used in the right way in this direction will spark the attention of your audience. Just try not to abuse this rule.
Some people have a fear of being wrong. They measure success by how few mistakes they make.
Some people know what the language should sound like, where they are at currently, and how far they have to go to get there.
Everyone's got a different background, everyone's got a different set of knowledge, and it's our job to explain the information in terms that they already understand.
As you start to explain, ask questions like "Is this making any sense?" And don't worry too much about whether you're telling the audience something they've already heard before.