The first principle is to look at problems and reframe them into questions. While problem statements tend to not generate many responses, open questions can lead to a wealth of insights, perspectives, and helpful information — which in turn make it easier to feel inspired and to come up with potential solutions.
Instead of saying “this is the problem”, ask yourself: “Why are we facing this problem? What’s currently preventing us from solving this problem? What could be some potential solutions?”
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In our course on discoveries at our UX Conference, we talk about the importance of solving the right problem. Discovery research commonly results in learning about the problem space. This knowledge should be used to generate solutions that solve real user problems.
Ideally, the team should...
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