In a heated confrontation, mirroring can help you regain balance when you’ve been challenged or buy you time when you’re really flummoxed by what somebody said. Framing the other person’s words in the form of a question also gets them to try different terms, which helps clarify what’s at stake and gives you time to gather your thoughts.
For instance, your boss might say: “I need you to pull your weight better around here if we want this operation to survive.” Repeating the word, “survive” will likely lead your supervisor to elaborate on the pressure he or she is faced with.
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