Back-Channeling

Being a good listener is about two things: 

1. Demonstrating that you’ve heard exactly what was said by the other person.
2. Encouraging them to continue. This breaks down into what’s called “backchanneling” — offering short, enthusiastic responses as the other person t...

But how do you listen? Effective listening is about more than just passively receiving information. Instead, you need to show the other person that you’re listening.

The following body language shows that you’re listening:

• Turning toward the person (don’t stare ...

1. Listen actively: pay close attention to the speaker and demonstrate that you're engaged by nodding, making eye contact and providing verbal cues like "I see" or "Go on"
2. Clarify your message: be clear and concise in your message. Avoid jargon or overly complex language
3. Body la...