One-minute managers try to catch their team members doing something right. And when they do, they provide a one-minute praising as soon as possible.
The most important thing to do to help an employee succeed is to catch them doing something approximately right in the beginning so they’re motivated to eventually learn to do it entirely right. Don’t wait until people do something exactly right to provide praise.
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One-minute redirects are about helping people manage themselves so they can succeed when you are not around. Making a mistake is not a problem, but failing to learn from one is. Redirects help people learn by showing them what they need to do differently.
When someone makes a mistake and the goal is clear, provide a redirect as soon as possible. First, confirm the facts and review the mistake together. Be specific. Explain how you feel about the mistake and how it impacts results. Then, pause and be quiet for a moment to allow the person to reflec...
When you give a one-minute praising, you spend the first 30 seconds letting the person know the specific thing they did right along with how good you feel about it and why. You then pause for a moment to allow the person to feel good about what they've done. Then, you spend the next 25 seconds, e...
It takes substantial time to manage people, but it only takes a minute to refocus them on goals and provide actionable feedback on how they’re doing. These concepts represent only 20 percent of management activities, but they help us achieve 80 percent of results.Goals provide direction and focus...
In most organizations when you ask someone what they do and then ask their manager the same question, you often get two different answers. This means some people don't know what their job is. In these situations, it's difficult to drive accountability. It's impossible to be a good manager without...
There are three secrets to one-minute management:
1. One-minute goals : Goals create clarity about what is most important.
2. One-minute praisings :Praisings build confidence.
3. One-minute redirects Redirects address mistakes....
One-minute managers do not shy away from negative feedback. When a team member makes a significant mistake, they provide a one-minute redirect as soon as possible. When you address things early and often, it allows you to deal with one poor behavior at a time. This makes the person more likely to...
With one-minute redirects, don’t attack the person. You want to get rid of the bad behavior, but keep the good person. The goal is not to tear people down. You want to build them up. To do this, avoid attacking someone’s self-concept. When our self-concepts are under attack, we become emotional a...
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Employees know how they're doing when a manager clearly communicates this to them.
When a manager sees you doing something right, he tells you exactly what you did right and shares how good he feels about what you did. The key is to act immediately and not wait for apprais...
Your team members need to know that they are part of a larger purpose. They need to know that whatever task they're doing ties into the larger company goals.
They need to know that their work matters. If you believe that a motivated and happy employee is a better employee, the...
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