The users’ ability to describe a problem and... - Deepstash

The users’ ability to describe a problem and how they tried to deal with it indicates a number of things:

  • It’s current
  • It’s bothersome enough to have the user try to solve it or at least experience it frequently enough
  • Possibly, they have a workaround, one that you can examine and indicate as a possible solution path (especially if more than one user is doing the same)

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