• If you time-traveled to the 1960s, or the 1980s, and tried to describe smartphones to the people you met, they wouldn’t believe you.
• It is an all-in-one piece of tech that lets you do practically anything.
• To people from previous generations, these would appear as Superpowers...

70% of companies say it’s cheaper to retain a customer than acquire a new one. The old rule of thumb says it costs 5 times more to acquire a new customer than it did to retain one.

Engaged consumers buy 90% more frequently, spend 60% more per transaction, and are five times more likely to i...

Leaders often say, “Don’t bring me problems, bring me solutions.” They want people to be constructive-- not to whine or complain.

But if people can only speak up when they have a solution, you’ll never hear about the biggest problems-- which are too complex for ...