Instead, business thinkers like Peter Drucker have better ideas when it comes to improving the workflow. Drucker acknowledged two types of work: the knowledge workers and the factory-type workers.
Factory-type workers are most efficient when they divide their work into smaller chunks and are responsible for their own small area of activity. With knowledge workers, things get a bit more complicated, because you can’t tell them how to be creative, but you can’t monitor them and inhibit their creative thinking.
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