Emails are a great means of communication, but what happens when we don’t know what to communicate? Most of the time, they get in the way of productivity. The problem with emails is that people feel productive writing and reading them when they’re in fact not productive at all.
Many times over management agents noticed how people pass around tasks and explanations because no one really knows how to deal with them. Responsibilities are often misassigned, unaligned with deadlines or objectives, or ambiguous for the receiving end.
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A World Without Email - Book Review
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