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-Good coaching: help employees to solutions with guidance.
-Coaching returns: Relations, Team, increased Self-awareness.
-Effective feedback: “AID”: “Actions,” their “Impact”, “Desired” outcome.
-Organize coaching: GROW “Goal, Reality, Options, Wrap up.”
-Tailor coaching to fit employee’s “skill & will to accomplish the task.”
-Determine factors that motivate employees.
-Focus on strategic and operational goals.
-If coached, never get defensive, just express gratitude.
-Take “voluntary, visible, irrevocable & specific” steps to goals.
-When coaching higher-ups, stay positive for the first few sessions.
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