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Lila S.
@lila_ls86
How to get customer feedback
- When asking for customer reviews, make the process simple, and provide clear instructions.
- Explain to your customers why you're asking for feedback.
- Time your request for feedback strategically when customers are most interested in sharing. For example, shortly after the purchase or at a significant milestone.
- Make the request personal, so the customer knows it's coming from a person.
- Forms are the easiest way to collect feedback. Forms send directly to your customers have a more personal feel.
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Thea F.
@theaf511
Giving Feedback: Boosting Your People's Confidence and Ability
The "why" of feedback
The purpose of giving feedback is to improve the situation or the person's performance. You won't accomplish that by being harsh, critical or offensive.
You'll likely get much more fro...
Timing of the feedback
The closer to the event you address the issue, the better.
And it's much easier to provide feedback about a single, one-hour job that hasn't been done properly than it is to do so about a whole year of failed, one-hour jobs.
But if the situation involved is highly emotional, wait until everyone has calmed down before you engage in feedback
Make it regular
Informal, simple feedback should be given much more often than this – perhaps every week or even every day, depending on the situation.
It's not a once-a-year or a once-every-three-month event. Though this may be the timing of formal feedback.
Sebastian
@sebastian_m358
A guide to effective (not excessive) collaboration | The JotForm Blog
Benefits of workplace collaboration
Employees can share resources, swap perspectives, and boost each other’s creativity.
Collaboration allows us to capitalize on the collective knowledge and expertise of our people, whil...
Downsides of collaboration
Collaborations can be unproductive, time-wasting, and a strain on top employees.
Collaborative organizational structure can drain people’s time and resources, wherein employees are “emailed to death and meetinged to death."
For effective collaboration...
... (or delegation), it helps to know where everyone’s expertise lies.
Make sure your employees get to know each other, whether that happens through group lunches, coffee breaks, or informal social events. This also builds trust — a vital element for successful collaboration.
Laila M.
@lailaim23
Stop Fearing Critical Feedback — Fear Not Getting It Instead
Getting Negative Feedback
... is not the best thing to happen at work. It normally leads to a racing mind, emotional discomfort and increased blood pressure.
We may try to defend ourselves, or brush aside the feedba...
It’s Not Personal
Unless it is completely uncalled for, negative feedback generally has the intention of informing us about our areas of improvement. If feedback isn’t provided, you may not grow and improve. If no one tells you that you are doing something wrong, you will keep doing it wrongly forever.
Providing timely feedback may be a sign that the manager cares and wants you to improve.
Don’t Shoot The Messenger
One should not be defensive when provided with negative feedback, and understand that it is for our own good.
One needs to act on the feedback by approaching it from a neutral and objective standpoint, not taking it as a personal attack. Instead of reacting, just pause and listen. Reflect on the feedback, giving yourself some time and space to respond with a level head.
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