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How to get customer feedback
- When asking for customer reviews, make the process simple, and provide clear instructions.
- Explain to your customers why you're asking for feedback.
- Time your request for feedback strategically when customers are most interested in sharing. For example, shortly after the purchase or at a significant milestone.
- Make the request personal, so the customer knows it's coming from a person.
- Forms are the easiest way to collect feedback. Forms send directly to your customers have a more personal feel.
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Feedback
Feedback provides an opportunity to gain insights about a person's personal and professional actions.
Without feedback, we will move in the same direction without realizing our shortcomings. With feedback, we can incorporate outside suggestions and improve accordingly.
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Employee feedback
It is essential to identify the employee's strengths, weaknesses, and potential trouble areas to give an idea of how to provide positive and critical feedback, and to what extent.
- Timely: Unspoken issues can worsen over time, but by providing quick feedback can mitig...
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Different styles of feedback
- Real-time feedback.
- Performance feedback. It is more formal because it tends to be scheduled and covers positive and constructive evaluation.
- 360-degree feedback. It comes from a combination of people connected to the emp...
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Customer feedback questions
- How happy are you with our services? Provide some sliding scale (1 to 10) or a simple choice option, such as happy or unhappy.
- What can we do better? Customers may help you identify areas that need to be addressed and that you couldn’t s...
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Customer feedback
Customer feedback is essential to improving your business. You'll not only figure out how to improve your offerings but also get insights on ways to communicate the value of your product better and even clarify your ideal customer.
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Effective feedback
Effective feedback is:
- Objective. Don't let your personal feelings get in the way.
- Timely. Feedback should follow when the event is still fresh.
- Constructive. Give respect and show that you have their best i...
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Types of feedback
- Positive vs. negative. Positive feedback confirms that someone is taking good action, while negative feedback shows what actions need to be corrected.
- Formal vs. informal. Formal feedback is given on a set schedule, and informal feedback is short a...
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Peer feedback
It can be difficult to let a coworker know they've done something wrong. It is generally best to give constructive feedback directly and in private.
- Give feedback in the moment.
- Remain positive and genuine.
- Motivate your peers by offering support an...
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CURATED FROM
CURATED BY
Constructive criticism provides an opportunity for someone to gain insights about their personal or professional actions and behaviors.
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Tighten feedback loops
Feedback is vitally important to evaluate how well you're doing and to identify areas for improvement. Faster feedback is always better.
- Share work publicly: Even if it feels scary, sharing your work is essential for improvement.
- Be very specific:
Reasons Your Product May Fail: Addicted To Customer Feedback
Feedback is great, but too much of it can have unintended consequences. you shouldn’t expect your customers to do the hard work for you. Aim to balance customer feedback with your vision, goals, strategy and – crucially – the advice of your advisors.
Our notion on exactly who our customers...
How to give great feedback
Great feedback isn't about convincing others to do things your way - it is about giving them insight on how to improve on their own methods.
Giving feedback requires an awareness of what you're saying and how you say it...
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