Ch.19 : Customer Satisfaction Is The Wrong Target 🎯 - Deepstash
Ch.19 : Customer Satisfaction Is The Wrong Target 🎯

Ch.19 : Customer Satisfaction Is The Wrong Target 🎯

  • Customer service is the wrong target increasing customer is the right target.
  • Companies becomes so consume about their current customer satisfaction that many are failing to aggressivly acquire and exponential expand market share.
  • Remember customer satisfaction cannot exist without customer first.
  • Complaints and problems are opportunities to do more business and solve more problems.
  • Customer acquisition is the primary target followed by customer loyalty followed by customer who spread the word about you.

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CURATED FROM

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hakimshafin

Curious Human. Life long learner

Pointers from the 10X rule by grant cardone .

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The idea is part of this collection:

Persuasive storytelling

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