Proactively Contact Customers
Have a customer success manager reach out to an existing customer to share the results of a study you just ran. Or let them know about a new training that you’re offering. When your product or service is updated, make sure your customers know about it.
If you’re monitoring your customer’s use of your product (which we’ll discuss in a moment), you can also reach out to help them with problems that they might not even know they have.
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
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