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It's primarily about learning to differentiate between the opinions you should consider and the ones you should ignore.
You'll always run into negative people, so the best thing you ca...
... before you assume they are being negative.
By spending a little time figuring out how they usually are (if they are optimistic, pessimistic or pragmatic), you will be able to differentiate between the times that they are just being themselves versus the times that they may be recognizing something truly noteworthy.
Just because a person's a pessimist doesn't mean they're not right. And an easy way to figure if their advice is worth following is to simply ask around and figure out if a consensus exists that falls in line with the person's view.
If it's a unanimous opinion, then perhaps that person isn't as pessimistic as you think, and you should consider their advice.
Don't try changing people, try understanding them.
When you try to change someone they tend to resent you, dig in their heels, and get worse. The way to disengage a difficult person is to try understanding where they are coming from.
When trying to understand difficult people, search for their value language.
A value language is what someone values most. It is what drives their decisions. For some people it is money; for others, it is power or knowledge.
People instinctually appreciate people whose public persona matches their private values.
When someone professes to be one way but lives contrary to that profession, it signals that th...
Listening meets a person’s primary need for validation and acceptance.
To positively influence others, you must listen to what is spoken and what is left unsaid, because by doing this you'll learn more about a person’s character, desires, and needs.
Become an authority in the area in which you seek to lead others.
Most people are predisposed to listen to, if not respect, authority.
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