Microsoft Operations Framework

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Control Objectives for Information and Related Technologies is a framework for IT governance that is used for developing, implementing, monitoring and improving the practices related to IT governance and management. The IT Governance Institute and the Information Systems Audit and Control Associa...

IT Service Management consists of all the activities which are executed by an organization for a customer. ITSM involves managing systems that provide value to customers. It is concerned with implementing IT services that meet the requirements of the customers. This is done by the

The common ITSM frameworks which are used to help an organization meet its business goals are:

1. ITIL
2. COBID
3. Six sigm
4. ISO/EIC 20000
5. Microsoft Operations Framework

The objectives of IT service management are:

• Analyze and determine the present IT infrastructure, services, and processes.
• Create management practices that are futuristic in nature.
• Formulate a roadmap to elevate the state of the business.
• Create steps for t...

The following areas of concern can be addressed by ITSM:

• Services:  ITSM can be implemented in IT applications, infrastructure, and hardware.
• Quality:  The quality of services can be improved, and IT problems can be solved effectively and eff...

The Information Technology Infrastructure Library (ITIL)  is a vital component of the ITSM framework, and the two terms are often used interchangeably. The governing body for ITIL is Axelos, which is a joint venture b...

The ISO/IEC 20000 is a global standard for managing and delivering IT services that describe the minimum requirements of an ITSM system adequately. The conformance of the service management system (SMS) of an organization to ISO can be audited...

The ITSM framework is implemented using a 5-step model.

1. Assessment:  The present state of the IT infrastructure in the organization is determined.
2. Design: Advanced designs are formulated for the organization based on the requirements.
3. ...

• It provides a better understanding of the needs of the business and the reason they are required.
• Implementation of ITSM results in increased productivity.
• It is a repeatable and scalable process
• It provides a set of well-defined roles and responsibilities.

• The IT department can quickly react to changes and innovations in the market.
• The availability of IT services and their performance is better which allows employees to be more productive.
• Issues relating to IT are not very common which translates into lower costs.
• ...