Don’t answer, ask - Deepstash

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Your Colleagues Don't Read Anything You Write. Here Are 8 Ways to Change That.

Don’t answer, ask

When you discover problems, don't compose an email with a long explanation, opinion or instruction as this will make co-workers less inclined to take ownership.

Instead, use one or two sentences to describe the situation, then ask a single question and let the team contribute.

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"Why should you examine your writing style with the idea of improving it? Do so as a mark of respect for your readers, whatever you’re writing.

The “5 Ws + H” method

... for establishing what and how you will write:

  • Who: Who is my audience?
  • What: What do they need to know?
  • When: When does this apply, when did this happen, or when do they need to know it by?
  • Where: Where is this happening?
  • Why: Why do they need this information?
  • How: How should they use this information?
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Responding to emails as soon as you receive a notification gives others the impression that you’re at their beck and call. It also prevents you from reflecting on your own priorities for...

Empty your inbox daily
  • Do. If the email is actionable and takes under two minutes, then do the task ASAP.
  • Delegate. Forward the right tasks to the right people.
  • Defer. Reply to the message at a better time.
  • Delete emails that are not important or that you can delegate. 
  • File. Add messages that contain information you will need to your archives.
Stop CC’ing everyone

To avoid filling the email box of staff members, only CC the relevant parties. Ask your team to respond to you individually instead of using the reply-to-all button.

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Accessible Language
  • Use of caps lock, emojis, italics and tildes (~) to make your language flowery, fun and human is a great idea for remote working. You can also use memes and gif images, provided they are not offensive to anyone.
  • Robot speak is not a good way to freely collaborate with your remote peers. Use simple words, and keep it on the casual side, skipping the inaccessible and stilted language. You can also opt for contractions like writing isn’t instead of is not.
Be Clear And Concise
  • Do not obscure your message by words that are there to decorate the sentence and make it sound wordy while camouflaging what you mean.
  • Make good use of qualifiers ("I think, In my opinion") while not coming across as a perpetually confused person. Don’t use qualifiers while making a strong point.
  • While writing documentation, it is prudent to avoid jargon and acronyms.
  • Use complete words and sentences. Shortcuts and acronyms block any actual communication, acting as roadblocks. On the same lines, avoid cliches, idioms and any idiotic sounding phrase that catches the ear well but doesn’t really do any good to anyone.
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