Cater your language to the personalities of the people you speak to.

• The very first response to give when someone gives you feedback should be a response of gratitude. Don’t get defensive. 
• Whether it’s praise, criticism or some other type of feedback, take the time to restate to the person giving it what you ...

This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.

As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinki...

• Speak directly to the members in your audience; look at a single person at a time, focus on them, and talk to them like you would have in a normal face to face conversation. This will help you see if they are following along.
• Listen to your audience