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Effective communication
Persuasion techniques
Closing a sale
How to get better at receiving feedback
- The very first response to give when someone gives you feedback should be a response of gratitude. Don’t get defensive.
- Whether it’s praise, criticism or some other type of feedback, take the time to restate to the person giving it what you heard them say. Just a quick “What I hear you saying is _____” can have a powerful effect on your conversation.
- Listening to feedback alone doesn’t bring about growth; it’s only when feedback is used to figure how to act differently (or start or stop acting) that growth actually happens.
- Feedback isn’t a one-and-done intervention; it’s a process. You’re growing, changing and improving all the time — and to do that you’ll need more feedback.
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The single best way to grow
For leaders at any level, the single best way to grow is to lead and then get feedback. It is to act and interact with your team and learn what can be improved upon through feedback.
But there’s a problem with receiving feedback once you reach a more senior role.
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Spending a large amount of time with someone literally causes you to pick up their habits. Choose your friends wisely.
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- When asking for customer reviews, make the process simple, and provide clear instructions.
- Explain to your customers why you're asking for feedback.
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How To Be A Better Listener
- Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
- Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our abili...
How to Get Better at Deep Work
- Quit Social Media: all those notifications hurt your ability to focus and stay focused. Social media isn’t all bad but it’s definitely a bad habit.
- Practice Saying “No”: be selective when deciding what opportunities to go after.
- Meditate: 10 minutes of m...
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