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How to ask open-ended questions
How to avoid awkward silences
How to show interest in others
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Similar ideas to Speak directly to your audience
Most people don't like to hear their own voice, but nothing will squash those verbal ticks quite like listening to yourself speak. Record yourself in a natural conversation, such as a conference call, then replay and listen to yourself speak.
Pay attention to fille...
Use humor and speak to the customer, not at the customer. Talk to the customer like you are at dinner with your friends, donβt give a marketing speak.Β
Donβt feel like you have to try to act like the experts and put all sophisticated language and polish on things. Just ...
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