Sixth: Tap others’ perspectives.

A great conversationalist encourages others to talk about themselves.

Use the ‘RASA’ approach: receive, appreciate, summarise and ask. Also, be curious and ask open-ended questions.

It’s not always natural or comfortable for managers to express care, they may feel awkward or unclear on boundaries. But demonstrating care doesn’t have to be intrusive, and not every employee will want or need the same degree of care.

Give managers discretion and r...

Companies achieve results through collective leadership. To be considered for a promotion, you need to demonstrate your ability to work well with others.

Identify what makes you great at your job.

• What are you known for?
• What typ...