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How a Good Leader Reacts to a Crisis

Actions worth being taken 

In times of crisis, the leader's reaction determines the way things are going to end. 

Actions that vary from delegating responsibilities, in order to reach a better organization to responding in a timely way by guiding your people can turn out essential to your company's well-being.

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IDEA EXTRACTED FROM:

How a Good Leader Reacts to a Crisis

How a Good Leader Reacts to a Crisis

https://hbr.org/2011/01/how-a-good-leader-reacts-to-a

hbr.org

3

Key Ideas

Actions worth being taken 

In times of crisis, the leader's reaction determines the way things are going to end. 

Actions that vary from delegating responsibilities, in order to reach a better organization to responding in a timely way by guiding your people can turn out essential to your company's well-being.

Leaders in times of crisis

In order to keep the business running. managers' reactions in times of crisis are vital. Learning how to address the situation, to make people aware of what is happening, to control the response to the danger or to adapt to changes as they occur are some appropriate behaviors that can make a world of difference.

People like to know that they can rely on their leaders. And a leader who is actively involved in taking action is better seen than one who does not do much to help improve the situation.

A leader's response

A leader's response to what is happening is of the greatest importance. 

Therefore, providing guidelines while keeping his or her sense of perspective can turn a leader in the most powerful person involved in that very crisis, even if he or she is not taking action directly.

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Communication

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Positive and Optimistic

The voice of leadership, while not ignoring genuine threats, should sound positive and optimistic, believing you will succeed despite obstacles.

A cause is only lost when you believe it is, and even then, only when you give up. The task of leadership is to persevere until you achieve your goal, regardless of the difficulty. Communicate your optimism and transmit those beliefs to your team.

Unafraid

Fear causes people to freeze, take flight, or fight. It's not that leaders aren't afraid, but that they fear the greater danger of doing nothing.

Leaders speak to the real danger, that of leaving the threat unaddressed and unopposed. Courage means taking action and confronting the challenge directly, giving others the courage to do the same.

3 more ideas

Leaders in a time of crisis

Leaders in a time of crisis

As a leader, when facing a crisis, you have to adopt the best position in order to ensure the efficiency of your action. And, most importantly, this action has to be taken as fast as possible. ...

The “First 15 Minutes” checklist

The “First 15 Minutes” crisis management checklist:

  • focus on the current matter.
  • become the trusted voice in this crisis. Designate a crisis team.
  • monitor in real-time what the media has to say on the topic.
  • get a deeper understanding of the scope of the issue and the vital decisions to be made.
  • prepare an initial 'holding statement' in order to make your opinion pubic. Make sure the statement goes viral fast.
  • document well before speaking publicly. 
  • show humanity, compassion, and concern for any human toll – and mean it. 

  • follow up on everything that you have engaged yourself to fulfill.

Don'ts for times of crisis

Dealing with a crisis increases the risk of taking bad decisions. When times get harder:

  • don't lie, minimize the situation or make jokes regarding the crisis.
  • don't run away from your responsibilities.
  • don't hurry to issue a denial unless you have all the facts.
  • make positive statements when talking about the matter, rather than negative ones.
  • don’t let your fears of liability trump your humanity.
  • don’t speculate until you fully understand the situation.

Inspiration alone is not enough

Just as leaders who deliver only performance may do so at a cost that the organization is unwilling to bear, those who focus only on inspiration may find that they motivate the troops but are u...

Inspiring leaders

Are those who use their unique combination of strengths to motivate individuals and teams to take on bold missions – and hold them accountable for results. 

And they unlock higher performance through empowerment, not command and control.

To be an inspiring leader...

  • You only need one truly “inspiring” attribute - centeredness: a state of mindfulness that enables leaders to remain calm under stress, empathize, listen deeply, and remain present. 
  • Your key strength has to match how your organization creates value.
  • You have to behave differently if you want your employees to do so.