When people feel threatened, they build up their protective armor, and that fuels a perpetual cycle of workplace dysfunction.
“The root of team dynamics problems is almost always a pileup of armor.”
Communication breaks down when people feel threatened and strap on their armor as a defense mechanism.
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Efforts to change culture by pointing fingers at the leader or “difficult” members of the team tend to backfire because defensiveness and dysfunction spread when everyone “armors up” to protect themselves.
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