The “I Saved a Life” program at Kaiser Permanente has saved almost 500 lives by empowering receptionists and other staff to be part of the lifesaving process. The leaders of the organization expanded their power by allowing people other than “medical providers” to participate in the health care process. If someone called to schedule an appointment, for example, employees could see if they were overdue for any preventative screenings. Representatives asked if patients wanted to schedule appointments for these procedures. In one case, 40% of those diagnosed with cancer had scheduled the screening appointment through one of these calls!
19
142 reads
CURATED FROM
IDEAS CURATED BY
Big Potential - Book Summary (Developing Strong Connections)
“
The idea is part of this collection:
Learn more about career with this collection
How to stay motivated
How to create a workout routine
Proper form and technique for home workouts
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates