The “I Saved a Life” program at Kaiser Permanente has saved almost 500 lives by empowering receptionists and other staff to be part of the lifesaving process. The leaders of the organization expanded their power by allowing people other than “medical providers” to participate in the health care process. If someone called to schedule an appointment, for example, employees could see if they were overdue for any preventative screenings. Representatives asked if patients wanted to schedule appointments for these procedures. In one case, 40% of those diagnosed with cancer had scheduled the screening appointment through one of these calls!