Focus on customer needs

• Understand customer needs deeply. Prioritizing customer experience begins with a deep understanding of their needs and preferences. Steve Jobs emphasizes starting with the customer to ensure a successful product. How can you better understand your customers’ needs tod...

Almost every single company claim to provide great customer service, however, we still hear complaints from customers so we will presume that there is an opportunity for improvement.

In order to have a thriving customer support team you must define what "great service" is for your company. ...

The biggest challenge of businesses today is their inability to listen to customer feedback and act upon them. This explains why some companies consistently outperform others. 

The Key to listening to customers is to change your mindset towards constructive criticism. Once we understand tha...