4. "Whats In There?"

• Stupid: Absurdly dumb things that just happen. 
• Simple: Mistakes that are avoidable but your sequence of decisions made inevitable. 
• Involved: Mistakes that are understood but require effort to prevent.
• Complex: Mistakes that have complicat...

The biggest mistake people make when it comes to listening is they're so focused on what they're going to say next that they fail to hear what's being said.
Avoid this by asking questions. People like to know you're listening, and something as simple as a clarification question shows that you are...

• If you find it challenging to move beyond small-talk, you can ask a more personal question like, "What's one thing that I don't know about you?" or "If you could travel anywhere in the world, where would you go?"
• Use info from social media as a conversation starte...