Assume good intentions

When we are in conflict, our view of the other person becomes so narrow that we do not see them as a fleshed-out person.

Try to assume that the other person is acting in good faith. That baseline assumption can get you through plenty of instances of misplaced tone and timing.

• Humans can receive a stimulus, pause to consider what their best response will be, and then respond.
• In selling, the pause is essential! If you respond to quickly clients may get the feeling that you’ve answered this questions many times
• As anything you choice to do, you’ll b...

Many people go in with a pre-recorded message in their heads. They know the point they want to make and assume they know the intent of the other party. They’ve already played it out in their minds.

Other people argue on the defense. There’s something about...