Assume good intentions - Deepstash
De-escalate Office Tension

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How to create a positive work environment

Conflict resolution strategies

Effective communication in the workplace

De-escalate Office Tension

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Assume good intentions

When we are in conflict, our view of the other person becomes so narrow that we do not see them as a fleshed-out person.

Try to assume that the other person is acting in good faith. That baseline assumption can get you through plenty of instances of misplaced tone and timing.

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Know your brain

Know your brain

Our response to difficult conversations is neurologically the same response to fear: the fight, flight, or freeze response.

When you feel that internal escalation, think, “Oh this is really interesting, what’s happening is my reptilian brain is taking over. Just that aware...

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Body language speaks volumes

Good communication is a full-body experience. It’s how we breathe. It’s our tone. It’s our gestures. 

Cultivate habits like keeping an open expression, avoid defaulting to crossed arms, and taking deep breaths to help change the tenor of an interaction.

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Repeat, repeat, repeat

To avoid miscommunication, repeat or summarize their words back to them in a form like, “What I’m hearing you say is…” It creates a feedback loop that allows someone to course correct or dial it back.

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Ask open-ended questions

A mediation mindset is a place for trying to get to the root of an issue. That might mean proceeding without an agenda and just trying to learn more. 

Use open-ended questions: "Can you tell me why?” Keep the questions to six words or fewer. And don’t think too much. Just...

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Go towards the heat

One of the traps of digging into hard conversations is a desire to get to a copacetic place where everyone feels better. 

Head for the fiery core of the issue. Find the pain points. And, before getting wrapped up in resolving, acknowledge how they’re affecting everyon...

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CURATED FROM

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melodydnn

Working with people is hard enough, being a boos is not enough. Being a leader is what we should strive for.

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More like this

Assume good intentions

  • Trust in the other and assume good intent. Even if they annoy you or do something you disagree with, know that they’re doing their best.
  • Pause, breathe and consider how the other is feeling. By doing this, you can alleviate any blowups.

Good Intentions

Each of us has their own communication style and also tend to take things personally.

While there are some apps that help with the tone of an email, and also remind us that the other person is human by displaying their LinkedIn picture, we have to understand that software can only help us ...

Playing the Blame Game

Playing the Blame Game

Some people handle conflict by criticizing and blaming the other person for the situation. They see admitting any weakness on their own part as a weakening of their credibility, and avoid it at all costs, and even try to shame them for being "at fault."

Instead, try to view conflict as an o...

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