When we are in conflict, our view of the other person becomes so narrow that we do not see them as a fleshed-out person.
Try to assume that the other person is acting in good faith. That baseline assumption can get you through plenty of instances of misplaced tone and timing.
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A World Class Mediator Shares 7 Ways to De-escalate Your Office Tension
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Working with people is hard enough, being a boos is not enough. Being a leader is what we should strive for.
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How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
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