Remote Working

In a remote team, you'll need the right tools to make sure everyone stays on the same page and can continue to execute without a physical person standing next to them.

You likely will need a tool in certain categories like group chat and video conferencing to make remote successful.

Good processes let you get work done in the absence of all else. They provide structure and direction for getting things done.

A few examples from Zapier:

• Weekly Hangouts;
• Weekly One-on-Ones;
• Bring the team together 2 times/year somewhere cool;
• Automate anything that can be automated.

For many of us, the office becomes a fun place due to a sense of community, purpose and fun interactions that make up an office day. To try and mimic your office culture virtually:

1. Set up Slack channels for water cooler conversation
2. Schedule virtual movie days, when the same movie is streamed with the chat option on.
3. Try to recreate virtual versions of what employees miss the most in office, like a coffee break, for instance.

Being social at office lubricates official conversations and the work itself. The more we spend time with colleagues having non-essential chatter, the easier our work becomes with them.

It helps to be creative and infuse fun into a virtual interaction. Any official conversation, like a manager meeting his subordinates in a one-on-one meeting, can start by asking about the person’s life (something unrelated to work), so that a connection is built.

• Loneliness was reported as the biggest downside for 21% of remote employees, and one of the reasons that makes them more likely to quit.
• Most remote managers say they’d be more inclined to stay if they had more friends at work.
• Individuals who have 15 minutes to socialize with colleagues have a 20% increase in performance over their peers who don't.
• Positive social relationships are correlated with better life expectancy.

If your icebreaker questions are intriguing, cheeky, humorous – the answers you receive will be, too.

Many remote teams will kick off their weekly meeting with an icebreaker question or insert it during their morning stand-up meeting. Even more popular is asking a series of icebreaker questions during the onboarding process when hiring someone.

Voice and video calls can help you feel more in touch with your team and avoid the issues of asynchronous communication like time lags or misunderstandings.

However, you'll likely spend a lot of your day communicating via text as it’s a good way to interact without interrupting their work. So you need to be able to get your point across clearly and simply, show empathy and understanding, and be efficient to avoid wasted time.

Remote workers can feel overwhelmed by the amount of text they have to process. So finding ways to keep on top of what's going on is imperative for communicating efficiently with others.

Create archive lists and CC irrelevant emails to them, so you can save and share them without flooding non-involved people. 

Just after WW2, there was a rise in corporate headquarters and larger office spaces and cubicles. During this time, the 8-hour workday was established.

Then came the advancements in computers and technology that lead to remote workers of today. The internet and public WiFi allowed employees to do everything they would in their cubicle, but outside the office. They can also work all hours of the day.

4.3 million people currently work from home in the United States at least half of the time, and this figure has grown by 150% in the last 13 years.  

Remote workers tend to have higher engagement rates and higher productivity levels. Once they switch to remote work, they rarely want to become office bound again.

• Early risers may work from 5 a.m. to 7 a.m., take a break to get kids sorted for school, then start work again at 8:30 a.m and be finished by 2:30 p.m.
• Some may sleep in and only start working around 10 a.m. They may stop at 3 p.m. and work again between 10 p.m and 1 a.m. when the house is quiet.

It's not always a matter of early versus late. Some people work longer hours on some days to give themselves a break on other days. It's all a matter of fitting work into your lifestyle and when you're most productive.

Batching is a common productivity strategy - group similar tasks together so your brain doesn't tire with too much context switching.

For example, to break your day into three-to four-hour work sessions with two- to three-hour breaks or naps in between. That way, you can focus on specific tasks during each session.

Even high-performing employees can face a decline in job performance and engagement when working remotely. This can be due to:

• Lack of face-to-face supervision, which leads to a two-way communication gap and even mistrust.
• There is a delay in the procurement of information as remote workers aren’t able to sense the atmosphere and real-time events at the workplace, leading to a lack of ‘mutual knowledge’.
• A sense of isolation among remote workers, leading to a feeling of less belongingness within the organization.
• Distractions at home due to unplanned work-from-home transition, with employees balancing childcare and many other responsibilities along with work.

A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:

• Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
• Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
• Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
• Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
• Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.

Businesses can categorize employees:

• Location-independent. Knowledge workers are not dependent on location and don't need to be in an office.
• Location-frequent. These people spend half their time in an office and half remote. They need an in-person base to use for coordination and physical meetings. These are often salespeople, marketing people, back-office services (IT, HR, finance), and creative jobs.
• Mandatory in-office jobs. These involve specialized equipment that you can't put in an employee's home, such as manufacturing jobs.

Far more job functions can be done remotely if company leadership will accept it. But, remote work is not for everyone. Some jobs are tied to physical locations or equipment. Some people also do not want to work from home.

In-office employees that transition to remote work need to be equipped. Spending recommendations are:

• A one-time stipend to purchase some office furniture and other miscellaneous work equipment.
• Basic ergonomic training.
• The same class of laptop or workstation they'd get in the office.
• A monthly stipend to offset some or all home broadband costs.
• IT support costs.
• Basic, yet complete tech loadout, such as laptop, secondary monitor, mouse, keyboard, wired earbuds, USB hub, chair that meets ergonomic needs.

• We assume living alone provides us with freedom and independence, but the ground reality is quite different. Nomads, while staying and working alone, meet new people, but don’t make any real friends. 
• Many nomads have false assumptions about an office activity or event, and not being able to see your coworkers in person every day, leads to being ‘out of touch’.
• Constant working in isolation leads to irregular sleep patterns, mood swings and eating disorders due to a lack of routine and structure in a day.

Remote working may have tremendous advantages but research suggests that human beings aren’t meant to work in isolation. Working socially with co-workers who are good friends leads to higher engagement and satisfaction in one’s job.

For remote working to be successful, it needs to be tailored to suit one’s particular needs and personality, finding a good fit, while taking care of one’s mental well-being.

• Set clear expectations and make an effort to be a good listener.
• Set clear boundaries. Establish a preferred time for communications so you feel respected and acknowledged.
• Get to know others. Remote workers often have purely transactional interactions. Listen to people and get to know them.
• Update people on what you’re working on and your availability. 

A co-located office develops its own personality through inside jokes, shared experiences, and a collaborative environment. A remote team needs to develop something similar.

Creating specific Slack channels based on interests and book clubs where the company funds the books are the easiest ways to do this for remote workers.