PIERRE-MARC-GASTON

If you ask questions that have yes or no answers, the conversation could stall quickly. Instead, ask questions that encourage the conversation to open up rather than close down. For example:

When listening to a colleague, try to focus entirely on his or her story rather than reflecting on your own position or experiences. Asking questions and actually taking into consideration their answers is a sure way to understand their story and prove helpful when providing advice.
Act...