Key Metrics To Assess System Performance
- Work in progress - also called work in process. The amount of work in a system.
- Throughput - the amount of work leaving the system in a given time frame.
- Cycle time - the time it takes for a work item to travel through the system.
- Work item aging - the time the work have been in progress for. Unlike the lagging indicators above, this is a leading indicator. Therefore, increasing work item aging results in increased cycle time eventually.
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Lifelong learner, professional coach and business agility expert. Passionate about psychology, neuroscience, business, process optimisation.
Organisations are often missing the crux of business agility and implementing the fluff of Agile just to jump on the bandwagon.
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