Unveiling the Essence of Agile Transformations: Navigating Business Agility and Growth
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Demystifying Business Agility
Successful businesses know their customers, hear them clearly and frequently, deliver often, and measure the impact they're making.
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System Thinking
Businesses are systems that take ideas or requests through various steps to satisfy their customers and reach their goals. Delivering customer value or business value is something you can hear a lot in the business agility domain.
Like clock parts working in tandem, businesses need to ensure collaboration and communication across the whole system to respond changing customer needs in a timely fashion.
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Understanding The System
First thing to understand is the reason the business exists. Which will naturally lead to who it serves to, its stakeholders or customers. That is the entry point of that system.
What steps does it take to deliver customer value? The answer will help you flesh out the pipeline that converts ideas or requests into outcomes. This pipeline is called the value stream and the outcomes it delivers are called customer value or business value.
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Key Metrics To Assess System Performance
- Work in progress - also called work in process. The amount of work in a system.
- Throughput - the amount of work leaving the system in a given time frame.
- Cycle time - the time it takes for a work item to travel through the system.
- Work item aging - the time the work have been in progress for. Unlike the lagging indicators above, this is a leading indicator. Therefore, increasing work item aging results in increased cycle time eventually.
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Transparency Is A Key Ingredient
To measure a system's performance, you need to have transparency over it. If you have mapped your value stream, there are lots of different tools to manage and track work across that stream within organisations.
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Prioritisation Is Your Bread And Butter
Delivering fast is not enough if you're delivering crap. There are qualitative and quantitative ways of prioritising such as MoSCoW, now / next / later, RICE (reach, impact, confidence, effort), Cost of Delay etc.
Well-picked priorities help businesses please their customers.
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Top 5 Mistakes In Agile Transformations
- Top down transformation - Start small. There is no agile framework to convert a sleeping elephant into a sprinting cheetah. Although big consultancy firms sell that dream to many enterprises.
- Inclusive culture - don't expect collaboration without this. Agility is a team sport.
- Dogmatic approaches to unique problems - craft solutions that are fit for purpose.
- Technology and tools - choose tools that work for teams, not tools that teams work for.
- Avoid excess terminology - use plain and simple language where you can. Overusing jargon can create resistance and ultimately backfire.
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IDEAS CURATED BY
Lifelong learner, professional coach and business agility expert. Passionate about psychology, neuroscience, business, process optimisation.
CURATOR'S NOTE
Organisations are often missing the crux of business agility and implementing the fluff of Agile just to jump on the bandwagon.
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