Transparency Is A Key Ingredient

• Work in progress - also called work in process. The amount of work in a system.
• Throughput - the amount of work leaving the system in a given time frame.
• Cycle time - the time it takes for a work item to travel through the system.
• Work item aging - the time the work h...

1. Top down transformation - Start small. There is no agile framework to convert a sleeping elephant into a sprinting cheetah. Although big consultancy firms sell that dream to many enterprises.
2. Inclusive culture - don't expect collaboration without this. Agility is a team sport.

Businesses are systems that take ideas or requests through various steps to satisfy their customers and reach their goals. Delivering customer value or business value is something you can hear a lot in the business agility domain.

Like clock parts working in tandem, businesses need to ensur...

First thing to understand is the reason the business exists. Which will naturally lead to who it serves to, its stakeholders or customers. That is the entry point of that system.

What steps does it take to deliver customer value? The answer will help you flesh out the pipeline that converts...

Successful businesses know their customers, hear them clearly and frequently, deliver often, and measure the impact they're making.