Emotions are inevitable in conflict. The goal isn't to eliminate emotions but manage them constructively.
Strategies include defusing negative emotions through empathy, asserting needs non-abusively, and establishing a conflict resolution system.
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Creative Conflict (2021) offers research-based strategies to turn workplace conflicts into opportunities for mutual gains. Authors Bill Sanders and Frank Mobus present techniques to reframe conflict mindsets, identify interests, and foster constructive debate to spark collaborative innovation.
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